Conor Rice

conorrice91@gmail.com(970) 739-5793conorrice.netgithub.com/crricelinkedin.com/in/conorrice

Full-stack software engineer with 6+ years specializing in Amazon Connect solutions and the AWS architecture around them, including custom IVR, agent tooling, and contact-center migrations.

§expertise

Amazon ConnectLambdaLexContact LensKinesisDynamoDBAWSTerraformNode.jsTypeScriptGoPythonREST APIsReact / React NativeSQLPowerShellJulia

Amazon Connect solution design and administration: contact flows, Lex bots, IVR, Lambda integrations, Contact Lens analytics, and Streams API softphone / CTI work.

Mobile and web application design, architecture, development, deployment, maintenance, and security.

AWS infrastructure and architecture: service configuration, cost, resiliency, and performance optimization.

ETL and data analysis, system metrics, and monitoring.

Direct client contact through requirements, development, UAT, deployment, and support; clients frequently went straight to me for changes, fixes, and decisions.

§work history

SoftwareOne — Amazon Connect Consultant

2025 Apr – 2026 Feb
softwareone.com

Delivered Amazon Connect solutions across multiple client engagements.

Migrated a legacy IVR to Amazon Connect, replacing a 20+ option DTMF tree with a Lex front end that routes callers in one or two turns.

Built a custom agent-workspace tool that enforced 100% outbound-call tagging by auto-suspending outbound calls for repeat offenders until they applied a code.

Built an ETL pipeline turning raw Excel call lists into Amazon Connect Customer Profiles and outbound campaigns, with automatic do-not-call filtering.

Built a CTR-to-Power BI reporting pipeline and trained the client's team to own their metrics and further buildout.

Centene Corp. — Amazon Connect Consultant

2025 Jan – Apr
centene.com

Added interactive message support to an Amazon Connect chat system, updating the backend to handle them and restyling the chat widget to display them.

FirstFire Consulting — Amazon Connect Consultant

2023 – 2025 Jan
firstfire.io

Amazon Connect deployments, migrations, and administration, plus development of related custom applications.

Aspen Technology Group — Lead Developer

2020 – 2023
aspentgi.com

Worked extensively with Amazon Connect, handling complete configuration and administration of the service, integrations with external systems, and development of custom solutions as the lead of a small development team.

Developed custom agent softphone control panels, including integrations with CRMs and custom systems.

Built dashboards for monitoring, live agent configuration, automated rule management, and data visualization.

Delivered custom IVR solutions integrated with payment processors; CRMs; SMS, email, and social; voice recording; and authentication systems.

Migrated existing call-center solutions to Amazon Connect for systems of 5 to 5000+ agents.

Frequently communicated with clients directly through all phases of project development.

Addmi — Developer

2016 – 2019
addmi.com

Worked as a data analyst and later as a mobile application developer as part of a four person startup team.

Created a recommendation system to provide events correlated to a user's interests based on prior activity.

Developed the Addmi mobile application using React Native.

Developed backend microservices using Go, including a geolocation-based search system.

§education

BA Mathematics

Fort Lewis College

Applied mathematical methods in software development. Continue to study and tutor the subject.